How do I request a return?
Open the order, choose return help, add the reason and evidence requested, then follow the support updates for that case.
Returns and refunds
If an item is damaged, wrong, missing, or not as described, use order help or contact support as soon as possible.
Open the order, choose return help where shown, and provide the reason plus any requested photos or notes.
Refund timing depends on the order state, payment method, item type, and review outcome. Support updates keep the customer informed.
Cancellation availability depends on preparation and delivery progress. If the option is not shown, contact support for review.
Open the order, choose return help, add the reason and evidence requested, then follow the support updates for that case.
Cancellation availability depends on the order state. If the option is not shown, contact support so the team can review what is possible.