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Seven-day guarantee with evidence — not an unconditional return.
Coffee Farm, Caldwell, Montserrado County, Republic of Liberia
MarketLiberiAll, Inc. is committed to a fair, evidence-based return process on Maittes, Quick Market, and related apps. This Policy applies to purchases on marketliberiall.com, maittes.com, and the MarketLiberiAll / Maittes mobile applications. If this Policy conflicts with the Platform Terms of Service, the Terms control.
Vendor proceeds are held until the 7-day return window ends before they become eligible for vendor payout.
You may request a return within seven (7) calendar days from the date of delivery if the item qualifies under Section 2. You must submit clear photographic or video evidence. We review requests; approval is not automatic. This is not an unconditional return. An item that is as described, functional, and correctly delivered does not qualify because you changed your mind.
Quick Market. Where the Company is the seller of record, we handle the return as seller.
Marketplace. Where a Vendor is the seller, the Company still honors a valid seven-day guarantee to you: we pay the approved refund and then recoup from the Vendor. Vendor proceeds are held until seven (7) calendar days after delivery before they become eligible for vendor payout.
2.1 Eligible returns
You may return an item within seven (7) calendar days of delivery if:
the item is defective (it does not work as intended or has a manufacturing fault);
the item is damaged (broken, cracked, or damaged during delivery);
the item is significantly different from the product description, photos, or specifications (wrong color, size, or model);
the wrong item was delivered; or
the item is counterfeit or not genuine.
2.2 Non-returnable items
The following cannot be returned except where they arrive damaged, defective, spoiled, or wrong: perishable goods (fresh food, fruits, vegetables, dairy, meat) unless spoiled, rotten, or inedible on arrival; opened personal-care, hygiene, or cosmetic products (including opened skincare, underwear, or swimwear); digital products, airtime, vouchers, and gift cards once delivered or redeemed; items assembled, installed, or altered after delivery; items listed as final sale or non-returnable; and custom-made or personalized items.
Step
Action
Details
1
Contact us within 7 days
Use the app (My Orders → Return Item) or email [email protected] within seven calendar days of delivery.
2
Provide evidence
Submit clear photos or a short video showing the defect, damage, or incorrect item.
3
Await a decision
We review and notify you within two (2) business days.
4
Courier pickup
If approved, a Maittes GO Courier (an independent contractor) collects the item at no charge. We will schedule pickup.
5
Receive refund
After we confirm receipt and verify condition, we process the refund within five (5) business days.
Original payment method. If you paid by MTN Mobile Money, Orange Money, or bank transfer, the refund returns to the same account. Expected processing: two to five (2–5) business days after we approve and verify the return.
Store credit. You may request MarketLiberiAll store credit, credited on approval and usable for a future Platform purchase.
Cash on delivery. If you paid cash on delivery, a Maittes GO Courier will deliver your cash refund at the time the return is collected, or as soon as practicable on a scheduled follow-up if cash was not available at first pickup.
We are not responsible for delays caused solely by mobile-money providers or banks. Partial refunds may apply if only part of an order qualifies, the item is returned missing packaging or accessories, or a discount applied to the original order.
The following do not qualify: you changed your mind and the item is as described, functional, and correctly delivered; damage you caused after delivery; returns requested after the seven-day window (except at our discretion); items listed in Section 2.2; and claims without adequate evidence (photos or video clearly showing the issue).
For approved returns we arrange Maittes GO collection from your address. You do not need to travel to a drop-off point. Pickup is free for a valid claim. Return the item in the condition received, with original packaging, accessories, and manuals where they were supplied. Marketplace customers need not contact the Vendor; we coordinate recoupment. If a Vendor cannot be charged back, the Company still honors a valid guarantee to you.
If you are not satisfied with a return or refund decision, email [email protected] with your order number and a clear description. We will respond within three (3) business days. That response is our internal position, not a waiver of your right to go further. If the matter is not resolved within thirty (30) days of your first support request, you may bring a consumer claim in the courts of Montserrado County, Republic of Liberia, as provided in the Platform Terms of Service. Consumer customers are not required to use International Chamber of Commerce arbitration.
This Policy is governed by the laws of the Republic of Liberia. We may update it; material changes will be communicated via the Platform or registered email at least fourteen (14) days before taking effect where practicable.
[email protected] | In-app Help | marketliberiall.com | maittes.com
MarketLiberiAll, Inc. | Coffee Farm, Caldwell, Montserrado County, Republic of Liberia
Questions about this document: [email protected]
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